Support

WHAT IS YOUR RETURNS POLICY?

We hope you are happy with your order, however we know some things don’t work out. If you would like to return your order, you have 14 days to notify us on contact@rosy-ruiz.com from the date of receipt. You will have a further 14 days to send your item back to the brand after receiving a response from us. The returns period will expire 28 days from the day on which you received the items you ordered.

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HOW TO RETURN A PRODUCT:

1. Email us on contact@rosy-ruiz.com within 14 days of receipt with the following:

• Your order number

• The product(s) you would like to return

• The reason for return

2. We will respond with the return address.

3. Package your order securely and send it back to us. Please note:

• You are responsible for the cost of the return shipment.

• We advise using a tracked service to ensure your delivery makes it back to the brand safely and securely. Please retain your proof of postage.

4. Your order will be refunded once it is received and checked by the brand.